| 의료사고 및 분쟁 줄이기: 효과적인 의사소통을 중심으로 |
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신호성1, 김민영2, 이정우3 |
1원광대학교 치과대학 인문사회치의학 교실
2원광대학교 치과대학 인문사회치의학 교실
3서울대학교 치과대학 치과경영정보학 교실 |
| Reduction of Medical Accidents and Disputes: with priority given to effective communication |
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Hosung Shin1, Min-Young Kim2, Jeong-Woo Lee3 |
1Department of Social and Humanity in Dentistry, School of Dentistry, Wonkwang University
2Department of Social and Humanity in Dentistry, School of Dentistry, Wonkwang University
3Department of Dental Management and Informatics, School of Dentistry, Seoul National University |
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| Abstract |
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The importance of effective communication is increasingly stressed in the medical sector. This is crucial for the resolution of medical accidents and conflicts, and that can contribute to the prevention of the two as well. The careful attitude of the medical team toward patient safety and their communication with colleagues and other departments are mandatory for the successful decrease of dental accidents. The good communication within of the hospital organization is one of vital ways to ensure accurate diagnosis and successful treatment. In the field of health care, effective teamwork requires a shared goal, superb work skills, communication and cooperation, but this fact has been overlooked so far. Among those factors, communication is indispensable to the achievement of organizational goals, and how to boost communication by acquiring diverse skills and using appropriate tools in the dentistry should discreetly be considered. This study explared how to improve the teamwork and communication of organization in an effort to seek specific ways of reducing medical conflict in dental. |
| Key Words:
Communication;EHR;Dental Error;SBAR;TeamSTEPPS; |
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